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Plixo Documentation

Guidance for onboarding, billing administration, troubleshooting, and production operations.

Audit & Exports

Last Updated: 2025-12-02 10:22 UTC

Personas: Controller / Legal / Compliance

What you'll learn

  • Understand what Plixo records in the audit trail.
  • Export activity logs and metrics securely.
  • Handle sensitive data while staying compliant.

Step-by-step

  1. Review the audit log.
    • Navigate to Admin → Audit Log to view chronological records of sends, approvals, policy changes, promises, disputes, and connector updates.
    • Filter by user, action type, or date range to isolate specific events.
  2. Export audit trails.
    • Generate CSV exports for legal reviews or compliance audits. Exports include timestamps, actors, and metadata such as affected invoice IDs.
    • Use PDF exports when sharing with external parties who should not receive raw data.
  3. Download metrics packages.
    • Create scheduled exports for KPI snapshots (DSO, coverage, dispute cycle time) to feed your BI tools.
    • Store exports in a secure location (encrypted drive or approved document system).
  4. Handle PII responsibly.
    • Limit distribution of exports containing customer contact details.
    • Delete files when no longer needed and follow your company's data retention policy.

Success checks

  • Audit exports can be produced within minutes during reviews.
  • Compliance teams trust Plixo records as the source of truth for approvals and correspondence.
  • Sensitive exports are stored and shared in accordance with your security policy.

Common pitfalls

  • Exporting to unsecured locations. Always use approved storage systems.
  • Sharing more data than necessary. Redact or limit columns when external auditors need partial views.
  • Forgetting to schedule recurring exports. Automate reporting to avoid manual work each month.

Changelog

2025.10
  • Ops console readiness dashboard
  • Maintenance toggle + cron pause commands
  • Docs portal initial release
2025.09
  • Deliverability warmup scheduler
  • Cash App Assist enhancements