Billing FAQ

Last Updated: 2025-12-03

This page answers common questions about Plixo Sniper billing and fees.

How does your pricing work?

We use a contingency model: you only pay when we recover money for you.

Fee: 25% of recovered funds
No monthly subscription
No setup fees
No recovery = no fee

If we file a dispute and the retailer rejects it, you pay nothing for that claim.

When do I get invoiced?

We invoice monthly for claims that were successfully recovered in the previous month.

For example:

January: 5 claims recovered totaling $10,000
February 1st: Invoice for $2,500 (25% of $10,000)

You'll never be invoiced for:

Pending disputes (awaiting retailer response)
Rejected claims
Expired claims

How do you know if I got paid?

You tell us by uploading your Resolution Report (also called a "Settlement Report" or "Remittance Report") from your retailer portal.

This CSV shows which claims were credited and for how much. We match it against your filed disputes to calculate your recoveries.

Don't have this export? Check our guides:

What if I forget to upload my resolution report?

We'll send you reminder emails:

Day 45: Friendly reminder that some claims may be resolved
Day 52: Second reminder with countdown
Day 60: Service pause until you upload

After 60 days without a resolution upload, we temporarily pause dispute packet generation. This ensures we have accurate data to calculate your fees — and you can see your actual win rate.

Upload your resolution report anytime to restore full access.

What if I only got a partial credit?

Good question! If the retailer credits less than the full claim amount, we only charge 25% of what you actually received.

Example:

Claim filed: $1,000
Retailer credits: $800 (partial approval)
Your fee: 25% × $800 = $200

We never charge based on the original claim amount — only on actual recovery.

How do I pay my invoice?

All invoices are sent via Stripe with multiple payment options:

ACH Bank Transfer (preferred, no fees)
Credit Card (2.9% + $0.30 processing fee applies)

You'll receive an email with a link to view and pay your invoice online.

What are the payment terms?

Due: Net 30 (30 days from invoice date)
Late fee: 1.5% per month after 30 days
Reminders: Stripe sends automatic payment reminders

Can I see my invoice before paying?

Yes! Every invoice includes:

Line-by-line breakdown of each recovered claim
Claim ID, retailer, and recovery amount
Fee calculation for each item
Total due

Invoices are PDF-formatted and available in your email and Stripe customer portal.

What if I think there's an error on my invoice?

Your invoice number
The specific claim(s) in question
Your resolution CSV or screenshot showing the discrepancy

We'll investigate and issue a credit if we made an error.

Can I cancel anytime?

Yes. Plixo Sniper is month-to-month with no minimum commitment.

To cancel:

Send email to support@plixo.ai
30-day notice period applies

Note: Fees still apply for any recoveries from disputes filed before your cancellation date, even if the recovery happens after you cancel.

I have more questions

Email us at support@plixo.ai — we're happy to help!

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