Sniper Service Agreement
Last Updated: 2025-12-03 20:00 UTC
Overview
Before generating dispute packets, you'll sign our contingency agreement. This page explains the key terms in plain English.
The core deal: We recover your money. You pay 25% of what we win. No recovery = no fee.
Signing the Agreement
How It Works
- Go to /sniper/contract
- Read the terms
- Check the acceptance box
- Type your full legal name
- Click Accept & Continue
What Happens After Signing
- Agreement is recorded with timestamp and IP address
- PDF receipt is emailed to you
- Dispute packet generation is unlocked
- You're ready to start recovering money
Key Terms Explained
Fee Structure
| Term | Details |
|---|---|
| Fee Rate | 25% of recovered funds |
| Basis | Actual recovery, not claimed amount |
| Timing | Invoiced monthly after recovery confirmed |
Example:
- You file a $10,000 shortage claim
- Retailer credits $8,000 (partial recovery)
- Your fee: 25% × $8,000 = $2,000
- NOT: 25% × $10,000
What We DON'T Charge For
- ✗ Claims we analyze but don't file
- ✗ Claims that are rejected
- ✗ Claims that expire
- ✗ Setup or onboarding
- ✗ Monthly subscription
Payment Terms
| Term | Details |
|---|---|
| Invoice Timing | Monthly, for previous month's recoveries |
| Due Date | Net 30 from invoice date |
| Payment Methods | ACH (preferred), Credit Card |
| Late Fee | 1.5% per month after 30 days |
How Invoicing Works
- You upload resolution data showing claims were paid
- We calculate fees on confirmed recoveries
- Invoice sent via Stripe with line-item detail
- You pay via ACH or card
- Stripe sends receipt and confirmation
Your Obligations
Provide Settlement Reports
You agree to:
- Upload resolution/settlement CSVs within 15 days of receipt
- Keep Sniper updated with claim outcomes
- Not withhold recovery data
Why? We can only invoice on confirmed recoveries. If we don't know you got paid, we can't calculate your fee.
What If I Forget to Upload?
We'll send reminders:
| Day | Action |
|---|---|
| Day 45 | Friendly reminder email |
| Day 52 | Second reminder |
| Day 60 | Service pause until you upload |
After 60 days without a resolution upload, we temporarily pause dispute packet generation. Upload anytime to restore access.
Audit Rights
We reserve the right to verify recovery data:
"Upon reasonable request, Client shall provide Plixo with read-only access to Client's Retailer portal(s) for the sole purpose of verifying claim outcomes."
In practice: We trust your CSV uploads. We only invoke this if something looks off.
Term and Termination
Duration
- Month-to-month — No long-term commitment
- Cancel anytime — 30 days written notice
After Cancellation
- Fees still apply for disputes filed before cancellation
- If a claim you filed wins after you cancel, you still pay 25%
- We'll send final invoice for any pending recoveries
Limitation of Liability
What We're NOT Responsible For
- Rejected disputes (we can't guarantee wins)
- Retailer policy changes
- Expired claims (you control filing deadlines)
- Lost evidence or data you don't provide
Maximum Liability
Our maximum liability is limited to fees paid in the last 12 months.
Data and Security
What We Access
- Deduction CSVs you upload
- Shipment records you provide
- Resolution/settlement reports
What We DON'T Access
- Your retailer portal credentials (unless you grant access)
- Your ERP systems (CSV upload only)
- Payment or banking information (Stripe handles billing)
Data Protection
- Data encrypted at rest and in transit
- SOC-2 Type II compliance in progress
- No sharing with third parties
Common Questions
Can I negotiate the fee rate?
The standard rate is 25%. Contact sales@plixo.ai for enterprise volume discussions.
What if the retailer overpays?
You keep it! We only charge on the original claim amount, not overpayments.
Can I cancel mid-dispute?
Yes, but fees still apply for disputes already filed. We'll invoice when they resolve.
Is this legally binding?
Yes. The checkbox + typed name format is a legally valid clickwrap agreement, recognized in all US states.
Where can I get a copy?
After signing, a PDF receipt is emailed to you and stored in your account.
Full Terms
The complete service agreement is available at plixo.ai/terms.
For legal questions, contact legal@plixo.ai.
Ready to Sign?
Go to /sniper/contract to accept the agreement and start recovering your money.