Finding Your Amazon Claims Data
Last Updated: 2025-12-05 22:45 UTC
This guide shows you where to find your shortage claim data in Amazon Vendor Central so you can fill in the Plixo template.
Overview
Sniper uses a template-based workflow. You don't upload Amazon's export directly — instead, you copy the relevant data into our standardized template. This ensures consistent formatting across all retailers.
What you'll do:
- Export or view your claims in Amazon Vendor Central
- Copy the data into the Plixo deductions template
- Upload the filled template to Sniper
Step 1: Navigate to Shortage Claims
- Go to vendorcentral.amazon.com
- Sign in with your credentials
- Click Payments in the top navigation
- Select Shortage Claims from the dropdown
Step 2: Filter Your Claims
- Date range: Set to the last 60 days (Amazon's dispute window)
- Status: Filter by Open or Under Review
- Claim type: Focus on Code 13 and Code 14 (shortage claims)
Step 3: Export or View the Data
Click Export to download a CSV, or work directly from the screen.
You need these columns from Amazon:
| Amazon Column | Plixo Template Column |
|---|---|
| Claim ID / Invoice Number | Claim_ID |
| PO Number | PO_Number |
| Amount | Amount |
| Claim Date | Claim_Date |
Step 4: Fill the Plixo Template
Open your downloaded plixo-deductions-template.csv and add the data:
Claim_ID,Retailer,PO_Number,Claim_Date,Amount,Reason
CLM-2024-001,Amazon,PO-998877,2024-11-15,1250.00,Shortage
CLM-2024-002,Amazon,PO-112233,2024-11-16,875.50,Shortage
Important notes:
- Set Retailer to "Amazon" for all rows
- Set Reason to "Shortage" for all shortage claims
- Remove any non-shortage claims (compliance, pricing) — Sniper skips them
Understanding Amazon Claim Codes
| Code | Type | Sniper Support |
|---|---|---|
| Code 13 | Unit shortage (items missing) | ✅ Fully automated |
| Code 14 | Carton shortage (boxes missing) | ✅ Fully automated |
| Code 21 | Compliance (labeling, packaging) | ⚠️ Manual review |
| Code 22 | Pricing discrepancy | ⚠️ Manual review |
| Other | Various | ⚠️ Manual review |
Sniper focuses on Code 13 and Code 14 because they have the highest win rate when you have shipping evidence.
The 60-Day Deadline
Amazon gives you 60 days from the claim date to file a dispute. After that, the claim expires.
Sniper tracks these deadlines and shows you which claims are about to expire so you can prioritize them.
Tip: Check your claims weekly to catch new ones in time.
Troubleshooting
Can't see the Shortage Claims section? You may not have the right permissions. Contact whoever manages your Amazon vendor account — you need access to the Payments section.
Claims showing in a different format? Amazon occasionally updates their interface. The key data you need is: Claim ID, PO Number, Amount, and Claim Date. Map these to the Plixo template columns.
Have multiple Amazon accounts? Process each account separately. You can combine data from multiple accounts into one template upload if all claims are for the same Plixo organization.
Next Steps
After filling in your deductions template:
- Fill in your shipments template
- Upload both files to Sniper
- Review your claims and generate dispute packets