Your Dispute Packet
Last Updated: 2025-12-05 23:00 UTC
What You Get
When Sniper determines you have a strong case for a claim, we generate a professional dispute packet — a PDF document ready to upload to the retailer portal.
The packet includes everything the retailer needs to review your dispute:
Cover page with the claim details, your PO number, the amount in question, and the filing deadline.
A written summary explaining why the shortage claim should be overturned. We write this in the format each retailer prefers — Amazon wants formal paragraphs, Walmart prefers bullet points.
Evidence summary showing your shipment details matched against their claim — what you shipped, when it was delivered, and who signed for it.
Supporting documents attached at the end — your Bill of Lading, Proof of Delivery, and any other evidence we have.
Win Probability
Each claim in your dashboard shows a win probability score from 0-100%. This is our estimate of how likely the retailer is to approve your dispute based on the evidence we have.
What affects the score:
- Signed proof of delivery — If someone at the retailer's warehouse signed for the shipment, that's strong evidence. (80-90% win rate)
- Delivery confirmation without signature — Tracking shows delivered, but no signature. Still good. (65-75% win rate)
- Bill of Lading only — We know what you shipped, but can't prove they received it. (35-50% win rate)
- No evidence — We can't prove delivery. Not worth filing. (<20% win rate)
Our recommendation: Focus on claims with 50% or higher win probability. Below that, the effort usually isn't worth it unless the claim amount is significant.
How to File Your Dispute
Once you download your packet, you'll need to upload it to the retailer's portal.
Amazon Vendor Central
- Go to Payments → Shortage Claims
- Find your claim by the claim ID
- Click Dispute
- Upload your PDF packet
- Add any additional notes if needed
- Submit
Walmart Retail Link
- Go to Financial → AP Deductions
- Find your deduction by number
- Click Dispute or Submit Documentation
- Upload your PDF
- Submit
Target Partners Online
- Go to Financial → Deductions
- Find the claim
- Click Contest
- Upload your documentation
- Submit
After You File
Automatic Status Update
Good news: When you download packets using the bulk download (ZIP file), Sniper automatically marks those claims as "Filed" for you. No extra steps needed!
If you downloaded a single packet individually, you can still manually update the status:
- Find the claim in your dashboard
- Click Update Status
- Select Filed
This helps us track your pipeline and remind you to check for results later.
Wait for Response
Retailers typically respond within:
- Amazon: 1-2 weeks
- Walmart: 2-4 weeks
- Target: 1-3 weeks
Record the Outcome
When the retailer responds, update the claim in Sniper with the result. This helps us calculate your fees and improve our predictions for future claims.
If Your Win Probability Is Low
A low score usually means we're missing evidence. You can improve it by:
- Adding a signed Bill of Lading — If you shipped via freight and have the signed BOL, upload it
- Checking for split shipments — Sometimes one PO ships in multiple trucks
- Verifying tracking numbers — Make sure the tracking in your shipment records matches what the carrier has
After you add evidence, we'll re-analyze the claim and update the score.
Questions?
Contact support@plixo.ai or use in-app chat if you need help filing or have questions about your packet.